Shipping Policy

Thank you for shopping with us! We are committed to delivering your order safely and on time. Please read our shipping policy before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

Standard Shipping: 15–30 business days
Expedited Shipping (where available): 7–15 business days

Delivery times may vary depending on your location, customs clearance, and local postal conditions. During peak seasons, slight delays may occur.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Please allow 3–7 business days for tracking information to be updated.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the sole responsibility of the customer. We are not liable for delays caused by customs clearance.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at Luxecarryhelp@gmail.com. Please allow up to 45 days from the dispatch date before a shipment is considered lost, as international deliveries can sometimes take longer.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. We are unable to take responsibility for orders delivered to an incorrect address provided at checkout.